In this episode, we talk to Richard Henderson, Executive Director and Chief Information Security Officer of Alberta Health Services, about leading cybersecurity across one of the largest hospital networks in North America. Richard explains how clinical operations, digital safety and human-centered leadership converge in high-stakes environments where downtime can directly impact patient care.
He also shares how his background across public and private sectors informs his approach to team development, why he prioritizes continuous learning and rest, and how his perspective as a parent shapes his views on safe technology exposure and foundational digital skills.
Key Takeaways:
(00:00) Introduction.
(07:13) Limiting screen time improves children’s reading abilities.
(13:19) Mandatory learning plans prevent burnout and enable growth.
(22:30) Setting boundaries and reducing false urgency helps prevent burnout in security teams.
(27:53) Saying yes enables business success and collaboration.
(32:21) MFA and single sign-on form baseline security.
(37:19) Architectural safeguards protect legacy medical devices with minimal risk tolerance.
(43:16) Mind maps help clearly visualize all CISO responsibilities.
(47:16) Building organizational resilience matters more than prevention.
(53:10) AI cannot replace human intuition.
Resources Mentioned:
Alberta Health Services Website
