From Zero to Hero: CIAM – Balancing Data Security and Customer Experience

Challenges and Potentials of Identity and Access Management Platforms

In almost all industries, people today work digitally and remotely around the world, shop online, and communicate, consume, and collaborate via the Internet.

Therefore, it is essential to transition systems that have been implemented or scaled under time pressure into stable, secure and compliant operation.

iC Consult therefore invited globally active enterprise customers to an open exchange of opinions and experiences as part of the virtual IAM Excellence Talk. Together with Okta and iC Consult, the participants developed initial solution approaches based on best practices and focused on seven key issues currently facing their companies.


  • How to differentiate between IAM and CIAM
  • The opportunities and challenges of CIAM
  • Hub-and-spoke for enterprise environments
  • Integration of existing IAM solutions
  • Governance and data protection

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