Customer Identity & Access Management (CIAM) Services
Navigate Customer Identities Effectively with Comprehensive CIAM Solutions
At iC Consult, we know that CIAM is key to delivering exceptional digital experiences. With decades of expertise, we design tailored CIAM solutions that protect customer data, ensure compliance, and offer frictionless, personalized interactions. As a trusted advisor, we help you build a scalable, secure CIAM strategy that fosters growth, enhances security, and builds lasting customer trust.
Transform Customer Journeys with Next-Level CIAM
Deliver Exceptional User Experience
Streamline every customer interaction for a smooth and secure journey. Simplify access with fast, secure logins, and provide frictionless experiences that increase satisfaction. Let users manage profiles, recover accounts, and update information easily, reducing support costs and improving the overall experience.
Strengthen Security and Ensure Compliance
Protect customer data with advanced security measures that meet the highest compliance and regulatory standards. Minimize risks such as identity theft, fraud, or account takeovers while building trust at every touchpoint.
Leverage Customer Data for Personalization
Use identity data to tailor customer interactions, boost engagement, and deepen loyalty. Offer personalized experiences based on user behavior, increasing conversions and enhancing relationships.
Accelerate Digital Transformation
Modernize your identity platform with seamless cloud adoption, scalability, and future-proof operations. Achieve rapid growth without compromising security or performance, empowering your business to adapt and thrive.
Key Features of CIAM Solutions
With our expert team and cutting-edge CIAM solutions, iC Consult helps you implement the features needed to achieve your business goals. Whether it’s streamlining user access, securing identities, or integrating customer data for personalization, we ensure that your CIAM platform delivers the results you expect.
Key Features of CIAM Solutions
Customer Experience
Identity Management
Access Management
Customer Data and Protection
Customer Applications
Customer Experience
- Support Experience: Allow customers to interact with support securely and efficiently using consistent verification options across different support channels.
- Portal Experience: Provide a unified experience for users across different services and touchpoints.
- Mobile App Experience: Ensure seamless CIAM integration within mobile apps for frictionless access.
- Omnichannel: Enable a consistent user experience across web, mobile, and other channels.
- IVR Integration: Incorporate identity management into Interactive Voice Response systems for secure phone interactions.
- User Behavioral Analytics: Monitor and analyze user behavior to enhance security and improve user experience.
Identity Management
- Registration (Self or Assisted): Simplify user registration processes with self-service or assisted registration options.
- Profile & Preference Management: Allow users to update their profiles and preferences.
- Progressive Profiling: Collect information over time to reduce friction during sign-up.
- Identity Proofing/Verification: Verify user identities during registration and then as needed throughout the user journey to prevent fraud.
- Account Linking/Merging: Link or merge multiple user accounts for a unified experience.
- Account Deletion: Enable users to delete their accounts easily and securely.
- Delegated Registration: Allow organizations to delegate registration processes to partners or third parties.
- Delegated Management: Allow for decentralized management of user identities across departments or partners.
- C2C Delegation: Enable customers to delegate access to other users, like family members or colleagues.
- Opt-In/Out: Let users easily manage consent for data sharing and marketing preferences.
Access Management
- Federation & Single Sign-On (SSO): Provide seamless access across multiple services or organizations.
- Social Login: Let users log in using social media credentials like Google or Facebook.
- Authentication Factors: Implement different authentication methods such as passwords, tokens, biometrics, or Passwordless options, including Passkeys.
- Multifactor Authentication (MFA): Increase security while maintaining usability with multiple authentication factors tailored to each user’s preferences.
- Step-Up Authentication: Trigger additional authentication steps when suspicious activity or high-risk actions are detected.
- Contextual Authentication: Adjust authentication requirements based on the user’s context, like location, device or time of access.
- Authorization: Control fine-grained user access to resources based on their roles, permissions, relationships, and more.
- Password Management: Provide tools for secure password management, including self-service reset and recovery.
Customer Data and Protection
- Customer Metadata Model: Store and manage comprehensive metadata about users.
- Customer Metadata Directory: Organize and secure user data within a centralized directory.
- Identity and Account Correlation: Link, merge and/or correlate user identities across multiple accounts or platforms.
- Customer Metadata Retention: Define retention policies for customer data in compliance with regulations.
- Auditing and Reporting: Keep detailed logs and reports on identity access and usage for auditing purposes.
- Proxy Delegation: Allow authorized individuals to manage or access accounts on behalf of others.
- Consent Management: Ensure compliance by managing user consent for data processing and sharing.
Customer Applications
- Identity Management Integration: Seamlessly integrate CIAM with your business applications.
- Customer Data & Protection Integration: Connect customer data protection features directly with your apps.
- Access Management Integration: Incorporate access controls into your applications for secure interactions.
- Impersonation: Allow administrators to impersonate users for troubleshooting or support without compromising security.
- Marketing Analytics: Leverage user data for better targeting and engagement in marketing campaigns.
- Surveys: Collect user feedback through integrated surveys, improving the overall experience.
How We Helped Other Clients Achieve Their CIAM Goals
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Why iC Consult is your Perfect Partner for CIAM
By partnering with iC Consult, you gain a trusted advisor committed to delivering high-quality solutions that meet your unique business requirements. Here’s why iC Consult stands out:
Highly Experienced and Certified Consultants: Our team brings deep expertise in CIAM environments, products, and vendors, ensuring you get the most from your CIAM investment.
Vendor Independence: We offer unbiased advice, helping you to choose the CIAM products that best suit your business needs.
Tailored Solutions: We understand that no two organizations are alike. Our CIAM solutions are customized to fit your specific business goals.
Proven Project Success: Our long-standing client relationships and history of successful project outcomes reflect the quality and reliability of our CIAM services.
End-to-End Service Portfolio: We provide assessments, design, implementation, and ongoing support and operations, delivering a seamless experience across the entire CIAM lifecycle.